Technical Support Professional Technical Program
Course Name: Technical Support Professional Technical Program
The Technical Support Professional Technical Program is designed to equip learners with the skills and knowledge necessary to excel in technical support roles. The course covers foundational IT knowledge, advanced troubleshooting techniques, customer service skills, and project management for technical support. Through hands-on projects and real-world scenarios, learners will gain practical experience and be job-ready upon completion.

Course Overview
This comprehensive program covers the fundamentals of technical support, progressing to advanced topics in troubleshooting, network diagnostics, and project management. Learners will gain hands-on experience through real-world projects and labs, ensuring they are job-ready upon completion.
Course Type
– Beginner
– Intermediate
– Expert
Course Objectives
– Develop proficiency in technical support and troubleshooting
– Enhance customer service skills for effective communication
– Gain advanced knowledge in IT hardware, software, and networking
– Implement best practices for system maintenance and optimization
– Manage technical support projects effectively
What You'll Learn?
– Technical support roles and responsibilities
– Basic and advanced troubleshooting techniques
– Customer service skills for technical support
– IT hardware, software, and networking knowledge
– System maintenance and optimization best practices
– Remote support tools and techniques
– CRM systems for managing customer interactions
– Advanced network troubleshooting and security measures
– Specialized software support
– Project management for technical support
Duration
– Total Duration: 12 weeks (3 months)
– Weekly Commitment: 6-8 hours/week
Requirements
– A computer with internet connectivity
– Basic understanding of operating systems (Windows, macOS, Linux)
Pre-requisites
– No prior experience with technical support is required, but familiarity with basic computer operations is recommended
Target Audience
– Aspiring technical support professionals
– IT professionals seeking to enhance their troubleshooting skills
– Individuals transitioning to IT roles from non-technical backgrounds
– Students and professionals seeking foundational IT troubleshooting skills
Does this cover everything you were looking for, or is there something specific you’d like to know more about?
Sure! Here’s a detailed overview of the Technical Support Professional Technical Program offered by Tech Learniversity:
Why Choose Tech Learniversity?
Tech Learniversity offers a comprehensive and hands-on approach to learning AWS data analytics, with experienced instructors and real-world projects that ensure practical expertise. The course is designed to cater to all skill levels, from beginners to experts, and provides a clear path to certification and career advancement.
Career and Future Prospects
Graduates of the Technical Support Professional program can pursue careers in various IT roles, such as:
– Technical Support Engineer
– Technical Specialist
– Desktop Support Engineer
– Technical Support Analyst
– Customer Support Representative
Designation/Title
Upon completion of the program, graduates can hold titles such as:
– Technical Support Engineer
– Technical Support Specialist
– Technical Support Analyst
– Customer Support Representative
Salary in India and Other Countries
Salary in India, USA, UK, and Australia
India
– Average Salary: ₹7.4 lakhs per year
– Entry-Level: ₹2.6 lakhs per year
– Experienced: Up to ₹14.9 lakhs per year
USA
– Average Salary: $70,580 per year
– Entry-Level: $35,951 per year
– Experienced: Up to $154,216 per year
UK
– Average Salary: £30,000 per year
– Entry-Level: £18,000 per year
– Experienced: Up to £50,000 per year
Australia
– Average Salary: AUD 70,000 per year
– Entry-Level: AUD 40,000 per year
– Experienced: Up to AUD 120,000 per year
Projects and Features
The program includes hands-on projects, real-world scenarios, and practical training to ensure students gain the necessary skills and experience. Some key features include:
– Practical Learning: Hands-on experience with real-world scenarios.
– Experienced Trainers: Knowledgeable and experienced instructors.
– Comprehensive Curriculum: Covers a wide range of technical support topics.
– Support Services: Strong support services to help students succeed.
Batch Details
Please contact us before Enrolling to confirm the Batch Start Date and Batch End Date.
Batch Start Date
Batch Timing
Batch End Date
Batch Days
Group Details
Please contact us before Enrolling to confirm the Group Start Date and Group End Date.
1 to 1 Details
Please contact us before Enrolling to confirm the details of the Training.
Curriculum
1. Introduction to Technical Support
– Overview of technical support roles and responsibilities
– Basic troubleshooting techniques
– Understanding common hardware and software issues
2. Customer Service Skills
– Effective communication with customers
– Handling customer complaints and feedback
– Building rapport and trust with customers
3. Basic IT Knowledge
– Introduction to computer hardware and software
– Basic networking concepts
– Understanding operating systems (Windows, macOS, Linux)
4. Troubleshooting Common Issues
– Identifying and resolving common hardware issues (e.g., power supply, peripherals)
– Troubleshooting software problems (e.g., application crashes, system errors)
– Basic network troubleshooting (e.g., connectivity issues, IP configuration)
1. Introduction to Technical Support
– Overview of technical support roles and responsibilities
– Basic troubleshooting techniques
– Understanding common hardware and software issues
2. Customer Service Skills
– Effective communication with customers
– Handling customer complaints and feedback
– Building rapport and trust with customers
3. Basic IT Knowledge
– Introduction to computer hardware and software
– Basic networking concepts
– Understanding operating systems (Windows, macOS, Linux)
4. Troubleshooting Common Issues
– Identifying and resolving 5. Advanced Troubleshooting Techniques
– Diagnosing and resolving complex hardware issues
– Advanced software troubleshooting (e.g., boot issues, driver conflicts)
– Network diagnostics and troubleshooting (e.g., DNS issues, firewall settings)
6. Remote Support Tools and Techniques
– Using remote desktop and remote support tools
– Best practices for remote troubleshooting
– Ensuring security and privacy during remote support sessions
7. System Maintenance and Optimization
– Performing regular system maintenance tasks (e.g., disk cleanup, defragmentation)
– Optimizing system performance (e.g., updating drivers, managing startup programs)
– Implementing security best practices (e.g., antivirus, firewall)
8. Customer Relationship Management (CRM) Systems
– Introduction to CRM systems and their importance
– Using CRM tools to manage customer interactions and support tickets
– Best practices for CRM system usagecommon hardware issues (e.g., power supply, peripherals)
– Troubleshooting software problems (e.g., application crashes, system errors)
– Basic network troubleshooting (e.g., connectivity issues, IP configuration)
9. Advanced Network Troubleshooting
– Diagnosing and resolving advanced network issues (e.g., VLANs, subnets)
– Implementing network security measures (e.g., VPNs, firewalls)
– Troubleshooting wireless networks and connectivity
10. Specialized Software Support
– Supporting specialized software applications (e.g., ERP, CRM, accounting software)
– Troubleshooting application-specific issues
– Customizing software settings for optimal performance
11. Project Management for Technical Support
– Planning and managing technical support projects
– Implementing best practices for project management in IT support
– Monitoring and evaluating project performance
12. Capstone Project
– Real-world project simulating technical support scenarios
– Comprehensive troubleshooting and resolution of complex issues
– Presentation of project outcomes and lessons learned
Contact Us
Certificate of Completion
Tech Learniversity, an ISO 9001:2015 Certified institute, proudly awards this Certificate of Completion to recognize the successful accomplishment of Yes, regular feedback is provided to help you improve.. This certificate demonstrates the recipient’s dedication to mastering IT skills and achieving excellence in [specific domain or skill, e.g., Cyber Security, Data Analytics]. With rigorous training from industry experts and hands-on projects, this achievement validates proficiency and readiness to excel in professional environments. Join the ranks of accomplished learners with Tech Learniversity’s globally recognized certification.

Internship Certificate
This Internship Certificate is proudly issued by Tech Learniversity, an ISO 9001:2015 Certified institution renowned for its excellence in IT training and professional development. It recognizes the successful completion of a comprehensive internship program, designed to provide hands-on experience and practical expertise in cutting-edge IT domains. The program emphasizes industry-relevant skills, real-world projects, and mentorship by seasoned experts. This certificate validates the intern’s dedication, technical proficiency, and readiness to excel in the ever-evolving tech industry, making it a valuable addition to their professional portfolio.

Internship Letter
Letter of Recommendation
25 Frequently Asked Questions (FAQ's)
The program typically lasts 6 months.
No specific prerequisites, but a basic understanding of computers is recommended.
Both options are available, depending on your preference.
You will receive a certificate of completion from Tech Learniversity.
Yes, the program is designed to be flexible for working professionals.
Class sizes are kept small to ensure personalized attention.
Yes, Tech Learniversity offers job placement assistance.
Full refunds are available within the first week of enrollment.
Yes, you will have access to course materials for a year.
Yes, there is a dedicated support team to assist students.
Various payment plans are available, including installment options.
Yes, scholarships are available based on merit and need.
Yes, regular feedback is provided to help you improve.
The pass rate is 95%.
No specific prerequisites, but a basic understanding of computers is recommended.
Both options are available, depending on your preference.
You will receive a certificate of completion from Tech Learniversity.
Yes, the program is designed to be flexible for working professionals.
Full refunds are available within the first week of enrollment.
Yes, you will have access to course materials for a year.
Yes, there is a dedicated support team to assist students.
Various payment plans are available, including installment options.
Yes, Tech Learniversity offers job placement assistance.
Full refunds are available within the first week of enrollment.
Yes, regular feedback is provided to help you improve.
Frequently Asked Questions
Since our inception in 2021, Tech Learniversity has been dedicated to mastering the art of online education. Our unwavering commitment to delivering quality education, exceptional services, and unparalleled customer support has fostered a loyal community that continues to grow. We relentlessly pursue improvement and expansion to serve learners worldwide. Our graduates, now employed by multinational corporations, stand testament to the transformative impact of our training programs.
Tech Learniversity stands as a premier e-learning platform, offering live, interactive online training across a wide range of subjects, including Data Science, Cybersecurity, Business Intelligence, and more. Our affordable and accessible learning solutions serve a global audience, creating a vast community of learners from the US, India, the UK, Canada, and beyond.
Below are the services offered by Tech Learniversity.
1. Online Training Courses
2. Corporate Training
3. Online Institute Training
4. Online College Training
5. Online School Training
6. Online Customized 1 to 1 Training Courses
7. Online Customized Group Training Courses
8. Online Professional Internship Program
9. Online Interview Preparation Training
10.Online Customized Project Preparation
Below are benefits to be considered before choosing us ahead of others.
Why Choose Us
- Live Instructor Led Training
Class will be live Instructor led training and the trainers are experienced software working professionals in MNC’s. They face challenges every day at work and they know how to tackle them which they will teach it to the students. Trainers will teach them theory, concepts along with giving them basic to advanced level examples which will be useful for the students when they attend any interview or while working in any company.
- In-depth Industry Ready Training
Our trainers are experienced software working professionals in MNC’s so the training will be in-depth which will make the students Industry ready and the students can work independently when they join any company.
- Live Projects
Students will be provided 3 to 8 live projects in a particular course so that they get enough practice during and after completion of the course. This will give them confidence to work with any company as the level of work in any company will be complex.
- Watch recorded Video for Online and Offline Viewing
Students will be able to view the recorded class video on Tech Learniversity app online and offline by downloading the video in mobile. They can also watch the video in desktop and laptop by using our web version.
- Internship Program
Students will be getting Internship Certificate after completion of Internship Program which is of 3 months. We provide Internship program in almost each course so that they will find it easy to join and work with any company after completion of Internship Program. If any student has already done any course from others but only want to do Internship Program from us, they can also join our Internship Program of 3 months.
- Letter of Recommendation (LOR)
After successful completion of the Course and Internship Program they will get Letter of Recommendation (LOR) if they perform well as per instructions provided to them by the respective trainers.
- Real time working experience
We have designed all our courses and Internship Program in such a way that the students get real time working experience. This will benefit students to work independently when they join any company.
- Job Interview Preparation
There will be a separate session for Job Interview preparation where our trainers will guide the students about how to crack any interview, help in resume preparation and also provide tips and tricks for interview. We will also provide resources which will help in preparation of the Interview.
- Customized 1 to 1 Training
We also provide customize training based on the student requirements. We conduct free demo to student so that student get a chance to interact with trainer before they take the 1 to 1 class.
- Customized Group Training
We also provide customize training to small groups based on student’s requirements. We conduct free demo to students so that students get a chance to interact with trainer before they take the small group class.
- Referral Bonus
Students are also eligible for referral bonus once they purchase a course from us.
- Freelance Work
We will also provide tips on how to register for freelance work so that they can work as a full-time freelancer or part time freelancer to earn extra income during their free time.
- Community for Discussion
We will have experts and students who can discuss their queries, doubts and also can share their thoughts, solutions with each other.
- Superfast Support
We will provide superfast support to any queries or concern so that our students are satisfied with our services.
All the Tech Learniversity course available on our website are live Instructor led training.
Yes, we do have app available on Play Store & App Store.
Play Store: Tech Learniversity link: https://play.google.com/store/apps/details?id=co.lily.zustc
IOS Store: My Institute link: https://apps.apple.com/in/app/my-institute/id1472483563
How to Login to IOS App (My Institute)
- Download the My Institute app
- Enter the Org code: ZUSTC
We do not provide EMI facility but you can convert through Credit Card or any other method as per availability.
We will provide placement assistance after the completion of the course in coming months.
Classes will be conducted on Zoom app and link will be shared via e-mail. We will be sending you the instructions on how to attend the live class in your mobile, laptop or desktop once you enroll in any of our courses.
Yes, you can watch recordings in the mobile app or by visiting our web version with your login credentials. You will find the recording in your purchased course section after you login. We will be sending you the instructions on how to view the recorded live class in your mobile, tablet, laptop or desktop.
Yes, you will get Completion Certification after completion of the course.
Tech Learniversity is ISO Certified (ISO 9001:2015) firm which has good value in corporate world. Certificate Number is 305022111717Q.