Application Support Professional Technical Program

Course Name: Application Support Professional Technical Program

The Application Support Professional Technical Program by Tech Learniversity provides comprehensive training in supporting and maintaining software applications. It covers fundamental to advanced topics, preparing learners for expert roles in application support and IT service management.

Application Support Professional Technical Program

Course Overview

This program combines theoretical knowledge with practical skills, offering insights into application troubleshooting, operating systems, networking, databases, customer service, ITIL framework, scripting, security, and cloud computing. Participants will gain hands-on experience through real-world projects and simulations.

Course Type

Beginner to Expert

Course Objectives

1. Master the fundamentals of application support and IT service management.
2. Learn to troubleshoot and resolve application issues.
3. Understand operating systems, networking, and databases.
4. Develop customer service and communication skills.
5. Implement ITIL best practices in application support.
6. Write scripts for automation and monitoring.
7. Ensure application security and compliance.
8. Support cloud-based applications and manage cloud costs.
9. Develop disaster recovery and business continuity plans.
10. Execute support projects and manage stakeholder expectations.

What You'll Learn?

– Application support fundamentals.
– Troubleshooting and diagnostic techniques.
– Operating systems, networking, and database management.
– Customer service skills and ticket management.
– ITIL framework and best practices.
– Scripting and automation.
– Security principles and practices.
– Cloud computing and support.
– Disaster recovery and business continuity planning.
– Project management for application support.

Duration

50-60 hours (self-paced or instructor-led)

Requirements

– Basic understanding of computers and software applications.
– Familiarity with operating systems and networking concepts.

Pre-requisites

– No mandatory prerequisites, but prior experience in IT support or software development will be beneficial.

Target Audience

– IT Support Professionals
– Software Developers
– Network Administrators
– System Administrators
– Anyone aspiring to become an Application Support Professional

Why Choose Tech Learniversity?

Tech Learniversity offers a comprehensive and hands-on approach to learning AWS data analytics, with experienced instructors and real-world projects that ensure practical expertise. The course is designed to cater to all skill levels, from beginners to experts, and provides a clear path to certification and career advancement.

Career and Future Prospects

The Application Support Professional Technical Program prepares you for various roles in IT support, including Application Support Analyst, IT Support Specialist, and Senior Application Support Engineer. With the growing demand for skilled IT professionals, this program can open doors to numerous career opportunities in industries such as IT, finance, healthcare, and more.

Designation/Title

– Entry-Level: Application Support Analyst, Junior Application Support Engineer
– Mid-Level: Application Support Engineer, Senior Application Support Analyst
– Experienced: Lead Application Support Engineer, Application Support Manager

Salary in India and Other Countries

India
– Average Salary: ₹5.5 lakhs per year
– Entry-Level: ₹1.6 lakhs per year
– Experienced: ₹8.5 lakhs per year
USA
– Average Salary: $78,376 per year
– Entry-Level: $65,190 per year
– Experienced: $96,078 per year
UK
– Average Salary: £35,000 per year
– Entry-Level: £22,000 per year
– Experienced: £50,000 per year
Australia
– Average Salary: AUD 80,000 per year
– Entry-Level: AUD 50,000 per year
– Experienced: AUD 110,000 per year

Projects

– Hands-On Projects: Real-world projects to apply your learning.
– Certifications: Industry-recognized certifications upon completion.
– Mentorship: Guidance from industry experts.

Batch Details

Please contact us before Enrolling to confirm the Batch Start Date and Batch End Date.

Batch Start Date

Batch Timing

Batch End Date

Batch Days

Group Details

Please contact us before Enrolling to confirm the Group Start Date and Group End Date.

1 to 1 Details

Please contact us before Enrolling to confirm the details of the Training.

Curriculum

1. Introduction to Application Support
– Understanding Application Support
– Role of an Application Support Professional
– Types of Applications and Their Use Cases
– Basic Troubleshooting Techniques
– Overview of IT Service Management (ITSM)
2. Fundamentals of Operating Systems
– Introduction to Operating Systems (Windows, Linux, Mac OS)
– File Systems and File Management
– Basic Command Line Interface (CLI) Commands
– Installing and Configuring Software Applications
3. Networking Basics
– Introduction to Networking Concepts
– Understanding IP Addressing and Subnetting
– Basics of Network Protocols (TCP/IP, HTTP, FTP)
– Troubleshooting Network Connectivity Issues
4. Database Fundamentals
– Introduction to Databases (SQL, NoSQL)
– Basic SQL Queries
– Understanding Database Management Systems (DBMS)
– Troubleshooting Database Issues
5. Customer Service Skills
– Effective Communication Skills
– Handling Difficult Customers
– Ticket Management Systems (JIRA, Zendesk)
– Best Practices in Customer Support

1. Advanced Troubleshooting Techniques
– Root Cause Analysis
– Advanced Diagnostic Tools
– Performance Monitoring and Optimization
– Incident Management and Resolution
2. Application Lifecycle Management
– Understanding Software Development Lifecycle (SDLC)
– Release Management and Deployment Strategies
– Version Control Systems (Git, SVN)
– Rollback and Recovery Procedures
3. ITIL Framework
– Introduction to ITIL
– ITIL Service Lifecycle
– Service Operation and Service Transition
– Implementing ITIL Best Practices in Application Support
4. Scripting and Automation
– Introduction to Scripting Languages (Python, PowerShell)
– Writing Basic Scripts for Automation
– Automating Routine Tasks
– Scripting for Application Monitoring and Maintenance
5. Security Fundamentals
– Understanding Cybersecurity Principles
– Implementing Security Best Practices
– Identifying and Mitigating Security Vulnerabilities
– Conducting Security Audits and Compliance Checks

8. Data Security and Governance

   – Implementing data security best practices on AWS

   – Managing data access and permissions

9. Advanced Analytics Pipelines

   – Building robust analytics pipelines with multiple AWS services

   – Handling complex data processing scenarios

10. Capstone Project

    – End-to-end project to build a comprehensive data analytics solution

    – Applying all learned skills to a real-world scenario

Contact Us

Certificate of Completion

Tech Learniversity, an ISO 9001:2015 Certified institute, proudly awards this Certificate of Completion to recognize the successful accomplishment of AWS Data Analytics Specialist Professional Certification Course. This certificate demonstrates the recipient’s dedication to mastering IT skills and achieving excellence in [specific domain or skill, e.g., Cyber Security, Data Analytics]. With rigorous training from industry experts and hands-on projects, this achievement validates proficiency and readiness to excel in professional environments. Join the ranks of accomplished learners with Tech Learniversity’s globally recognized certification.

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Internship Certificate

This Internship Certificate is proudly issued by Tech Learniversity, an ISO 9001:2015 Certified institution renowned for its excellence in IT training and professional development. It recognizes the successful completion of a comprehensive internship program, designed to provide hands-on experience and practical expertise in cutting-edge IT domains. The program emphasizes industry-relevant skills, real-world projects, and mentorship by seasoned experts. This certificate validates the intern’s dedication, technical proficiency, and readiness to excel in the ever-evolving tech industry, making it a valuable addition to their professional portfolio.

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Internship Letter

Letter of Recommendation

25 Frequently Asked Questions (FAQ's)

Application Support involves maintaining and troubleshooting software applications to ensure their smooth operation and resolving any issues that arise.

Key responsibilities include diagnosing and resolving application issues, providing technical support to users, maintaining application performance, and implementing updates and patches.

Essential skills include troubleshooting, knowledge of operating systems, networking, databases, scripting, customer service, and ITIL framework.

ITIL (Information Technology Infrastructure Library) is a framework for IT service management that provides best practices for delivering IT services.

Troubleshooting involves identifying the root cause of the issue, using diagnostic tools, and applying appropriate fixes or workarounds.

Common tools include JIRA, Zendesk, Splunk, Nagios, and remote desktop tools.

Effective communication and customer service skills are crucial for understanding user issues, providing clear solutions, and ensuring user satisfaction.

A ticket management system is a software tool that helps track and manage support requests, ensuring timely resolution and documentation of issues.

Yes, the course is available online with instructor-led.

An Application Support Analyst is responsible for providing technical support, resolving application issues, and ensuring the smooth operation of software applications.

Handling difficult customers involves active listening, empathy, clear communication, and providing timely and effective solutions.

SQL databases are relational and use structured query language, while NoSQL databases are non-relational and can handle unstructured data.

Cloud computing involves delivering computing services (e.g., servers, storage, databases) over the internet, allowing for scalable and flexible resource management.

Supporting cloud-based applications involves understanding cloud platforms, managing application performance, ensuring security, and optimizing costs.

A disaster recovery plan is a documented strategy for recovering IT systems and data after a catastrophic event, ensuring business continuity.

Root cause analysis is a method of identifying the underlying cause of an issue to prevent it from recurring.

Implementing ITIL best practices involves adopting ITIL processes, such as incident management, problem management, and change management, to improve service delivery.

Version control systems help manage changes to software code and configurations, ensuring that updates are tracked and previous versions can be restored if needed.

Ensuring application security involves implementing security best practices, such as regular updates, vulnerability assessments, and access controls.

Performance tuning involves optimizing application performance by identifying and addressing bottlenecks, ensuring efficient resource utilization.

Managing updates and patches involves planning, testing, and deploying updates to ensure that applications remain secure and functional.

Scripting automates repetitive tasks, improves efficiency, reduces human error, and allows for proactive monitoring and maintenance.

Prepare by reviewing common technical questions, practicing troubleshooting scenarios, and demonstrating your communication and problem-solving skills.

Career paths can lead to roles such as Senior Application Support Engineer, IT Manager, ITIL Service Manager, or even roles in software development and project management.

Stay updated by participating in continuous learning through courses, certifications, attending webinars, joining professional communities, and reading industry publications.

Frequently Asked Questions

Since our inception in 2021, Tech Learniversity has been dedicated to mastering the art of online education. Our unwavering commitment to delivering quality education, exceptional services, and unparalleled customer support has fostered a loyal community that continues to grow. We relentlessly pursue improvement and expansion to serve learners worldwide. Our graduates, now employed by multinational corporations, stand testament to the transformative impact of our training programs.

Tech Learniversity stands as a premier e-learning platform, offering live, interactive online training across a wide range of subjects, including Data Science, Cybersecurity, Business Intelligence, and more. Our affordable and accessible learning solutions serve a global audience, creating a vast community of learners from the US, India, the UK, Canada, and beyond.

Below are the services offered by Tech Learniversity.

1. Online Training Courses
2. Corporate Training
3. Online Institute Training
4. Online College Training
5. Online School Training
6. Online Customized 1 to 1 Training Courses
7. Online Customized Group Training Courses
8. Online Professional Internship Program
9. Online Interview Preparation Training
10.Online Customized Project Preparation

Below are benefits to be considered before choosing us ahead of others.

Why Choose Us


  • Live Instructor Led Training

 

 

Class will be live Instructor led training and the trainers are experienced software working professionals in MNC’s. They face challenges every day at work and they know how to tackle them which they will teach it to the students. Trainers will teach them theory, concepts along with giving them basic to advanced level examples which will be useful for the students when they attend any interview or while working in any company.

    1. In-depth Industry Ready Training

 

Our trainers are experienced software working professionals in MNC’s so the training will be in-depth which will make the students Industry ready and the students can work independently when they join any company.

  1. Live Projects


Students will be provided 3 to 8 live projects in a particular course so that they get enough practice during and after completion of the course. This will give them confidence to work with any company as the level of work in any company will be complex.

  1. Watch recorded Video for Online and Offline Viewing


Students will be able to view the recorded class video on Tech Learniversity app online and offline by downloading the video in mobile. They can also watch the video in desktop and laptop by using our web version.

  1. Internship Program


Students will be getting Internship Certificate after completion of Internship Program which is of 3 months. We provide Internship program in almost each course so that they will find it easy to join and work with any company after completion of Internship Program. If any student has already done any course from others but only want to do Internship Program from us, they can also join our Internship Program of 3 months.

  1. Letter of Recommendation (LOR)


After successful completion of the Course and Internship Program they will get Letter of Recommendation (LOR) if they perform well as per instructions provided to them by the respective trainers.

  1. Real time working experience


We have designed all our courses and Internship Program in such a way that the students get real time working experience. This will benefit students to work independently when they join any company.

  1. Job Interview Preparation


There will be a separate session for Job Interview preparation where our trainers will guide the students about how to crack any interview, help in resume preparation and also provide tips and tricks for interview. We will also provide resources which will help in preparation of the Interview.

  1. Customized 1 to 1 Training


We also provide customize training based on the student requirements. We conduct free demo to student so that student get a chance to interact with trainer before they take the 1 to 1 class.

  1. Customized Group Training


We also provide customize training to small groups based on student’s requirements. We conduct free demo to students so that students get a chance to interact with trainer before they take the small group class.

  1. Referral Bonus


Students are also eligible for referral bonus once they purchase a course from us.

  1. Freelance Work


We will also provide tips on how to register for freelance work so that they can work as a full-time freelancer or part time freelancer to earn extra income during their free time.

  1. Community for Discussion


We will have experts and students who can discuss their queries, doubts and also can share their thoughts, solutions with each other.

  1. Superfast Support


We will provide superfast support to any queries or concern so that our students are satisfied with our services.

All the Tech Learniversity course available on our website are live Instructor led training.

Yes, we do have app available on Play Store & App Store.

Play Store: Tech Learniversity link: https://play.google.com/store/apps/details?id=co.lily.zustc

IOS Store: My Institute link: https://apps.apple.com/in/app/my-institute/id1472483563

How to Login to IOS App (My Institute)

 

  1. Download the My Institute app
  2. Enter the Org code: ZUSTC

We do not provide EMI facility but you can convert through Credit Card or any other method as per availability.

We will provide placement assistance after the completion of the course in coming months.

Classes will be conducted on Zoom app and link will be shared via e-mail. We will be sending you the instructions on how to attend the live class in your mobile, laptop or desktop once you enroll in any of our courses.

Yes, you can watch recordings in the mobile app or by visiting our web version with your login credentials. You will find the recording in your purchased course section after you login.  We will be sending you the instructions on how to view the recorded live class in your mobile, tablet, laptop or desktop.

Yes, you will get Completion Certification after completion of the course.

Tech Learniversity is ISO Certified (ISO 9001:2015) firm which has good value in corporate world. Certificate Number is 305022111717Q.

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